News

If you received a notification in your FlagShip account that your package was not delivered and that there was a missed delivery, take note that each shipping carrier has a different delivery attempt policy. Don’t worry if your package does not get delivered on the first attempt, we’ve got you covered.

UPS:

1. Will try to deliver 3 times.
   After the 3rd attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
2. Residential deliveries: UPS has a number of Access Points across the country.
   Therefore, there will be only 1 attempt for delivery before the package is sent to the nearest Access Point. The recipient will receive a call and/or door knocker indicating the nearest pickup location

Purolator:

1. For Residential deliveries, the driver will try to deliver 1 time.
   After the 1st attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
2. For commercial deliveries, the driver will try to deliver 3 times.
   After the 3rd attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold)

FedEx:

1. Ground: Will try to deliver 3 times.
   After the 3rd attempt, they will hold the package for 7-10 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
2. Express: Will try to deliver 1 time
   After the 1st attempt, they will hold the package for 5 days (unless recipient contacts the courier to make arrangements for rescheduling delivery or hold).